Being a software supplier and a service provider, Favour understands that product and support are equally important. A high emphasis is placed on timely, meaningful and courteous support.
Favour is an innovator in product design. This reflects on the support as, since our products are very easy to use, the amount of implementation and support requirements are alot less than equivalent product providers.
Innovation in support means Favour was a leader in providing the client with any number of choices for support, including phone, email, fax and website options.
With your own login and password, the website options allow you to do the following:
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access knowledge-based items for commonly encountered issues |
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report issues or enhancement requests via a support form |
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perform upgrades and download latest versions of documentation |
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see issues that have been reported by other users |
Click here to see screenshots of what the member's section looks like.
We know that our clients are often at the forefront of their industries. That is why we listen to you. We are always keen to hear from you where you think the product could be improved or new features added. We aim to provide these enhancements, in a flexible form, within the next one or two releases.
